Who I am
About
Solutions Engineer with 5+ years of experience designing and deploying AI solutions for enterprise clients. Skilled in Python, Dialogflow, and Google Cloud, with a proven record of improving automation by 30% and boosting customer satisfaction by 20%. Passionate about Generative AI adoption in enterprise solutions.
Work history
Experience
Solutions Engineer
Oct 2023 – PresentAmplix
- Developed custom LLMs with Python & Hugging Face, improving automation 30%
- Led technical discovery and delivered tailored AI chatbot & voice assistant solutions
- Optimized speech recognition with Google Cloud STT, reducing errors 25%
- Analyzed conversational data with Python & BigQuery, improving success rate 20%
- Refined LLM/chatbot responses using CSAT & NLU metrics, raising CSAT 15%
- Built intent prediction models (GBM + NN), improving accuracy 28%
Solutions Engineer
Jun 2021 – Oct 2023InflowCX
- Developed IVAs & chatbots with Dialogflow CX + Python, increasing automation 40%
- Built speech recognition systems with Google Cloud Speech, reducing misclassifications 30%
- Researched conversational AI trends influencing 3 IVA product designs
- Provided pre-sales technical consultation & prototypes, cutting onboarding 25%
- Integrated APIs with Node.js & Express, reducing integration time 40%
- Deployed AI IVAs, improving CSAT 20% & reducing manual calls
- Implemented AI STT with Google Cloud & Twilio, cutting Tier-1 response 35%
Academic background
Education
Bachelor of Computer Science (Honours Applied Computing)
University of Windsor, Sep 2017 – Apr 2021
What I work with
Skills
Programming & Tools
Python, JavaScript, RESTful APIs
AI & ML
LLMs, RAG, Prompt Engineering, NLP, AI Chatbots, Speech Recognition, Dialogflow, Google Cloud AI
Cloud & DevOps
Google Cloud Platform, Docker, Firebase
Soft Skills
Leadership, Client Communication, Agile Collaboration
Work with me